FUNCTION

• To coordinate matters relating to public relations, publicity and media conference and publicity campaign
• To advise matters on public relations and publicity campaign
• To establish and enhance continuous good relationship between Ministry of Tourism and the mass media as well as the public
• To prepare kits/text for media conference/interview sessions, press statements and speeches for Minister of Tourism and Secretary General of Ministry of Tourism during the occasions of official events hosted by the Ministry of Tourism.
• To disseminate Note To Editor and press statements and press releases
• To act on complaints and queries received from the public and to take the necessary follow-up actions
• To provide customer service through telephone and counter services
• To coordinate photography and video recording for the Ministry's official functions
• To be a Secretariat for the Ministry's Programme on Interaction Day with the Customers
• To be a Secretariat for Public Complaints Meeting

CLIENT CHARTER

• To provide extensive publicity coverage on the Ministry of Tourism
• To provide instant and easy accessibility for customers' requests on services and information on Ministry of Tourism through counter and telephone services
• To provide quality and accurate services information
• To forward complaints to the relevant Division and Agencies within three (3) days from the date of receiving the complaints
• To issue photographs and video clips/recording within seven (7) days after the event/activity/media conference
• To issue text on media conference/interviews/press statement within two (2) days before the event/media conference. Speech statement/text by Minister of Tourism or Secretary General of Ministry of Tourism will be issued within two (2) weeks before the date of the event.