Ministry Of Tourism Malaysia Official Web Site

Activities Calendar

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Client Charter

Written by Admin | At Wednesday, 06 May 2009 08:00

To provide quality and timely Tourism Delivery services
To provide quality tourism activities/programmes to promote participation and appreciation of the tourism industry
To provide superior and viable tourism infrastructure throughout the country
To enforce and implement the provisions of the Tourism Industry Act and the Tourism Vehicle Licensing Act including the regulations there-under, efficiently and effectively
To promote the country as a leading local and international tourist destination

1. Licensing

To determine the license renewal process for tour operating businesses and travel agency businesses within 35 days.
To determine the approval / issuance of licenses for tour buses and rental cars within 35 days.
To determine the approval for renewal of licenses for tour buses and rental cars within 7-10 days.
To determine the registration of lodging premises for tourists within 6 days.
To determine the classification of lodging premises for tourist within 46 days.
To determine the approval /issuance of licenses for the Training Institute of Tourism within 35 days.
To determine the renewal of licenses to the Training Institute of Tourism within 5-7 days.
To determine the issuance of teaching permit to the Training Institute of Tourism within 5-7 days.
To determine the approval and issuance of licenses to tourist guides within 6-9 days.
To determine the renewal and issuance of licenses to tourist guides within 5-7 days.
To determine the approval for exemption in order to avail the services of tourist guides within 1-3 days.
To take appropriate action towards tourists operating businesses, tour vehicles, lodging premises for tourist, tourist guides and Training Institute for Tourism.

2. Tourism Services

To give advisory and consultation services on issues relating to the Tourism Services Division within 3 minutes waiting time at the counter.
To issue the Basic Tourist Guide Course examination results within 30 working days from the date of the examination.
To issue the Nature Guide Course (Level II) examination results within 30 working days from the date of the examination.
To issue the Tourist Guide Confirmation Course examination results within 30 working days from the date of the examination.
Tourism Funds Loan Application;
a) To process and call for presentation on loan application within 30 working days from the date of application.
b) To determine to result on loan application within 14 working days from the date of the presentation.
To determine the approval and issuance of Tourism Project Registration Certificates within 14 working days from the date of receipt of the application.
To issue the training courses certificates within 14 working days from the date of receipt of final report from organizer.

3. MM2H Application

To process all application for Malaysia My Second Home Programme within 30 working days upon receipt of applications with the required supporting documents .

Last Updated on Monday, 08 June 2009 10:07

Malaysia Ministry of Tourism,
Dato' Onn Tower,
Putra World Trade Centre,
45 Jalan Tun Ismail, 50695 Kuala Lumpur,
Wilayah Persekutuan, MALAYSIA.

Telephone: 03-26937111
Fax: 03-26941146
E-Mail: info@motour.gov.my