• The Mesra Malaysia Course is planned with the aim of producing and retaining a competent tourism industry work force capable of providing customer service of world-class standards.
• Providing friendly service is essential to create a good and lasting impression on customers. Mesra Malaysia encourages Malaysians to constantly extend quality customer service and to treat customers in a polite, amiable and professional manner at all times.

Why should I attend the Mesra Malaysia Course?

• To understand the significance of the tourism industry and how important it is that a representative should have a friendly, polite and professional attitude
• To understand how important and necessary it is to acquire first-rate customer service skills as well as to become a better service provider
• To understand the communication process and its barriers and to practise effective communication and listening techniques
• To apply effective problem-solving methods when dealing with customer problems

Who should attend this course?

• This one-day seminar is open to Tourism Training Institutions, tour companies, hotel and resort operators, etc.
• It is conducted by instructors who are specially trained by this Ministry. The maximum fee that may be charged by the instructors is RM150 per participant.
• At the end of the one-day course, each participant will be given a Mesra Malaysia Certificate and a lapel pin from the Tourism Ministry.